Important Notice: GSEU Operations Update & Frequently Asked Questions
Since goodsmileeurope.com is winding down, many customers have been asking where to place new orders for Good Smile Company products and how to get help with existing orders. The key details and answers are below.
1. Placing New Orders in Europe
Where to order now
For all new pre-orders and in-stock items, please visit goodsmile-europe.com. The site is operated by Figuya GmbH in Berlin under license from Good Smile Company. It carries the full range of products, including Nendoroid, figma, POP UP PARADE, scale figures, MODEROID and more.
EU shipping and customs
You don’t need to order from the UK. Orders on goodsmile-europe.com ship directly via DHL from their warehouse in Germany, so there are no customs duties or import fees for deliveries within the EU.
Payment and shipping
On goodsmile-europe.com, you pay for pre-orders at checkout. Shipping is charged once the items arrive at the German warehouse, so you can combine several pre-orders into one shipment.
Account information
Your account from our site (goodsmileeurope.com) does not carry over to goodsmile-europe.com. To order there, sign in with an existing Figuya account or create a new one at checkout.
2. Customers in the United Kingdom
UK orders
UK customers should order through goodsmile.uk, Good Smile Company’s dedicated channel for the United Kingdom.
Shipping restrictions
goodsmile-europe.com does not accept or ship new orders to UK addresses.
3. Existing Orders Placed on goodsmileeurope.com (Our Site)
Please see our notice: Important Notice: Good Smile Europe Has Moved to Gamersheek.
Thank you for your support and understanding during this transition!