Good Smile Europe Ltd.

Due to recent communication and shipping challenges with our previous logistics partner, we have experienced significant dispatch delays. To resolve these issues and ensure a smoother delivery experience, we are transitioning our Europe fulfillment operations to a new partner: Gamersheek (Good Smile UK).

What this means for your order & upcoming shipments:

• Orders currently in our Europe warehouse: We are actively working to ship out all remaining stock currently held in our local European warehouse within this month. For customer support regarding these specific items, please continue to contact us through this website. You can find the list of items preparing for shipment here -> List of Items
• Outstanding & Future orders: Following the current warehouse dispatch, all remaining and future orders will be handled and fulfilled by Gamersheek. An updated list of items included in their upcoming dispatch will be published on the Gamersheek website as soon as shipping details are finalized with Good Smile Company. Once the link is prepared, it will be provided in a follow-up announcement.
• VAT & Import Fees: Gamersheek is registered for EU VAT, so your shipments will not incur additional import fees or customs charges.

If you need further help:

All outstanding orders from the former platform will be honored and fulfilled. If you have questions or need assistance regarding future dispatches, please email us at gseurope@gamersheek.co.uk. Please note that response times may be slightly longer while we process this transition. We sincerely apologize for the significant delays caused by these logistics issues. We remain fully committed to fulfilling every single order, and we kindly ask for your patience as we complete this transition. Thank you very much for your understanding and continued support.