Refund policy

You can always return an order within 14 days counting from the receipt of said order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or no refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item has been shipped via an expensive way based on the customer’s choice and expense.
* Any item which is described non-refundable such as B-stock, blind boxes or lucky bags.
* In case you are a non-EU region regident (shipping fees may be excluded from the refund).

All requests for return and/or cancellation shall be sent via the cancellation form.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at gse.support@goodsmile.jp.

Exchanges

We only replace items if they are defective or damaged. Only the product body is covered by the warranty, rather than the external packages because the packages are just protection of the product body. If you need to exchange it for the same item, send us an email at gse.support@goodsmile.jp and send your item to:

Good Smile Returns at YAMATO Transport Europe B.V.
Ringdijk 372, Ridderkerk, 2983GR, Netherlands
Tel: +31-180-441768

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Good Smile Returns at YAMATO Transport Europe B.V.
Ringdijk 372, Ridderkerk, 2983GR, Netherlands
Tel: +31-180-441768

You will be responsible for paying for your own shipping costs for returning your item. If you are non-EU regions (such as the U.K., Norway or Switzerland, including some island regions), you are also responsible to cover the duties & taxes for the return. In other words, we suggest you to ship it in DDP condition in order to treat easier. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.