Updates regarding the Pre-order process
After our official grand opening has started (May 22, 2024), pre-orders will now be paid for at the time the order is placed at checkout. Pre-ordered items will then be directly shipped out to customers...
**IMPORTANT NOTICE** - Regarding Fake Good Smile Sites
It has come to our attention that a number of fake sites have begun to appear, imitating the official Good Smile Europe Online Shop. For your safety, please be aware and ensure that you are...
Pre-order proceeding error solved
The system error, which we announced last week, is finally solved. We are truly sorry for your inconvenience. Generally speaking, we close every preorders after 2 weeks from the first notice; however, we extend those...
Pre-order proceeding error from 19th April 2024
Currently, because of a system error, approx. 60 SKU for which we sent "reminder" emails to pre-ordered customers on 19th cannot be purchased. Your pre-orders are still valid and we are now working on repairing...
Pre-Orders are on the way
We are truly sorry for keeping customers waiting; however, we could finally solve the logistics and legal matters. Your pre-orders that are released by March 2024 will be processed sequentially as follows: Released by September 2023*...
JX 2022 Preorders will end soon
As we have already announced, you are supposed to have received invoices if you have pre-ordered at Japan Expo 2022. In case you have not received any email about invoices though you have pre-ordered at the...